Privacy Policy

Serenity Skin ("we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles.

What we collect

We collect personal information such as your name, contact details, appointment and payment information, and health information relevant to your care (including medical history, clinical photography and Aura imaging).

How we use it

We use your information to provide and manage your treatment, process bookings and payments, communicate with you, and meet our legal and professional obligations as a healthcare provider. With your consent, we may also use it for marketing.

Who we share it with

We may share your information with staff involved in your care, other healthcare providers where relevant to your treatment, and trusted service providers (such as our booking, payment and IT platforms). We don't sell your information.

Security

We take reasonable steps to keep your information secure, but no online transmission is completely secure.

Your rights

You can ask to access or correct the personal information we hold about you, or make a complaint about how we've handled it, by contacting us below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Serenity Skin
23 Bundock Street, Belgian Gardens QLD 4810
Phone: (07) 4771 5666
Email: bookings@serenityskin.au